Blue Ridge Carpet Solutions - Asheville's Premier Carpet Cleaning Services

Blue Ridge Carpet Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our site. This policy applies to information collected through our online platform and related services.

Information We Collect

We collect several types of information from and about users of our site, including:

Personal Information: This includes information that can be used to identify you, such as your name, address, telephone number, and email address. We collect this information when you voluntarily provide it to us, for example, when you request a quote, schedule a service, or contact us through our online platform.
Usage Data: We may also collect information about how you access and use our site. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and maintain our service.
To notify you about changes to our service.
To allow you to participate in interactive features of our service when you choose to do so.
To provide customer support.
To gather analysis or valuable information so that we can improve our service.
To monitor the usage of our service.
To detect, prevent, and address technical issues.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To fulfill your requests, such as providing quotes or scheduling services.

Sharing Your Information

We may share your personal information with the following categories of recipients:

Service Providers: We may employ third-party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: If Blue Ridge Carpet Solutions is involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

Data Security

We take reasonable measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to our processing of your personal information in certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise these rights, please contact us at the address provided below.

Children's Privacy

Our service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us at:

Blue Ridge Carpet Solutions 42 Oak Street, Suite 200, Asheville, NC, 28801, USA